{"brands":["HP","Canon","Epson","Brother"],"entries":[{"aliases":["0x6100004a"],"brand":"HP","category":"mechanical/paper-path","code":"0X6100004A","diy":"YES - safe inspection and restart","family":"OfficeJet all-in-one families covered by HP document","meaning":"Printer Failure after a paper-jam condition","service":"IF PERSISTENT - HP says service or replacement may be required","source":"https://support.hp.com/in-en/document/ish_2836202-2836250-16","steps":["Power the printer off.","Check the cartridge-access and paper path for torn paper, labels or another obstruction.","Make sure the access door and paper-path cover are fully seated.","Follow HP recovery steps; if the code remains, use HP service options."]},{"aliases":["E0 ERROR"],"brand":"HP","category":"cartridge","code":"E0","diy":"YES","family":"DeskJet/ENVY 6000 and 6400 family","meaning":"Unusable or attention-required ink cartridge","service":"USUALLY NO - escalate if cartridge checks do not clear the fault","source":"https://support.hp.com/in-en/document/ish_6043283-6052862-16","steps":["Reseat both ink cartridges.","Clean cartridge contacts only as HP documents for the exact model.","Restart the printer.","Replace the affected cartridge if the error remains."]},{"aliases":["E1 ERROR"],"brand":"HP","category":"paper/settings","code":"E1","diy":"YES","family":"DeskJet 2800, 4200 and 4900 families","meaning":"Paper size mismatch","service":"NO - normally a paper/settings correction","source":"https://support.hp.com/in-en/document/ish_8734908-8734993-16","steps":["Compare the job paper size with the paper loaded.","Load the correct paper size or change the application print setting.","Retry the document."]},{"aliases":["E2 ERROR"],"brand":"HP","category":"paper/settings","code":"E2","diy":"YES","family":"DeskJet 2800, 4200 and 4900 families","meaning":"Paper length mismatch","service":"NO - normally a paper/settings correction","source":"https://support.hp.com/in-en/document/ish_8734908-8734993-16","steps":["Check the paper size loaded in the tray.","Match the application print setting to the loaded paper.","Retry the document."]},{"aliases":["E3 ERROR"],"brand":"HP","category":"carriage/mechanical","code":"E3","diy":"YES - obstruction check","family":"DeskJet 2800, 4200 and 4900 families","meaning":"Print carriage jammed or stalled","service":"IF PERSISTENT","source":"https://support.hp.com/in-en/document/ish_8734908-8734993-16","steps":["Open the access area only as documented for the model.","Check for jammed paper or objects blocking carriage movement.","Do not force the carriage.","Close covers and retry."]},{"aliases":["E4 ERROR"],"brand":"HP","category":"paper-jam","code":"E4","diy":"YES","family":"DeskJet 2800, 4200 and 4900 families","meaning":"Paper jam","service":"IF PERSISTENT OR MECHANICAL DAMAGE IS SUSPECTED","source":"https://support.hp.com/in-en/document/ish_8734908-8734993-16","steps":["Inspect documented paper-jam locations.","Remove loose or torn paper carefully.","Restart after the paper path is clear."]},{"aliases":["E5 ERROR"],"brand":"HP","category":"scanner","code":"E5","diy":"LIMITED - restart/retry","family":"DeskJet 2800, 4200 and 4900 families","meaning":"Scanner is not working","service":"IF PERSISTENT","source":"https://support.hp.com/in-en/document/ish_8734908-8734993-16","steps":["Cancel the failed scan and try once more.","Power the printer off and back on.","Printing may still work while the scanner fault is present."]},{"aliases":["E6 ERROR"],"brand":"HP","category":"general/printer-state","code":"E6","diy":"YES - power reset","family":"DeskJet 2800, 4200 and 4900 families","meaning":"Printer is in an error state","service":"IF PERSISTENT","source":"https://support.hp.com/in-en/document/ish_8734908-8734993-16","steps":["Turn the printer off.","Unplug power for about one minute.","Reconnect power and turn the printer on."]},{"aliases":["E9 ERROR"],"brand":"HP","category":"firmware/reset","code":"E9","diy":"YES - documented recovery","family":"DeskJet/ENVY 6000e and 6400e families","meaning":"Error after a firmware update or printer reset","service":"IF RECOVERY FAILS","source":"https://support.hp.com/in-en/document/ish_6043283-6052862-16","steps":["Use HP model-specific recovery guidance.","Restore factory defaults only as HP documents.","Remove/hide and re-add the printer in the HP app if directed."]},{"aliases":["SUPPORT CODE 5100"],"brand":"Canon","category":"carriage/mechanical","code":"5100","diy":"YES - obstruction/seating checks","family":"PIXMA G3010 series (meaning can apply to other families only when Canon documents it)","meaning":"Printer error commonly associated with blocked print-head/cartridge-holder movement","service":"IF PERSISTENT","source":"https://ij.manual.canon/ij/webmanual/ErrorCode/G3010%20series/EN/ERR/5100.html","steps":["Cancel printing and power the printer off.","Remove jammed paper or protective material blocking carriage movement.","Check cartridges/print head seating as instructed for the exact model.","Power on and retest."]},{"aliases":["SUPPORT CODE 5200"],"brand":"Canon","category":"ink/print-head","code":"5200","diy":"YES - model-documented maintenance","family":"PIXMA G2010 series","meaning":"Printer error; Canon directs ink-level and print-head maintenance checks","service":"IF ERROR RECURS AFTER DOCUMENTED RECOVERY/HEAD REPLACEMENT","source":"https://ij.manual.canon/ij/webmanual/ErrorCode/G2010%20series/EN/ERR/5200.html","steps":["Check remaining ink level and refill if necessary.","Power off and unplug, then reconnect and restart.","Perform print-head Cleaning.","Perform Ink Flush in Canon-specified order."]},{"aliases":["SUPPORT CODE 6000"],"brand":"Canon","category":"paper-path/general","code":"6000","diy":"YES - jam check and restart","family":"PIXMA G6000 series","meaning":"Printer error; paper-jam check and restart are Canon first steps","service":"YES IF THE ERROR REMAINS","source":"https://ij.manual.canon/ij/webmanual/ErrorCode/G6000%20series/EN/ERR/6000.html","steps":["If paper is jammed, remove it using the documented jam path.","Turn off and unplug the printer.","Reconnect and restart."]},{"aliases":["5B00 ERROR","SUPPORT CODE 5B00"],"brand":"Canon","category":"service-required","code":"5B00","diy":"NO - avoid unofficial resets","family":"PIXMA G7000 series","meaning":"Printer error that Canon routes to service","service":"YES - Canon directs service","source":"https://ij.manual.canon/ij/webmanual/ErrorCode/G7000%20series/EN/ERR/5B00.html","steps":["Do not attempt undocumented waste-ink counter resets.","Contact a Canon service center for repair guidance."]},{"aliases":["SUPPORT CODE 1688"],"brand":"Canon","category":"ink/cartridge","code":"1688","diy":"YES","family":"PIXMA TS5100 series","meaning":"One or more ink cartridges detected as empty","service":"NO - normally cartridge action","source":"https://ij.manual.canon/ij/webmanual/ErrorCode/TS5100%20series/EN/ERR/1688.html","steps":["Identify the cartridge Canon marks empty.","Replace the cartridge for normal ink-level monitoring.","If intentionally continuing under Canon instructions, follow the exact model guidance and understand reduced ink monitoring."]},{"aliases":["SUPPORT CODE 1686"],"brand":"Canon","category":"ink/cartridge","code":"1686","diy":"YES","family":"PIXMA MG3600 series","meaning":"Printer detected an issue with one or more ink cartridges / remaining-ink detection","service":"USUALLY NO","source":"https://ij.manual.canon/ij/webmanual/ErrorCode/MG3600%20series/EN/ERR/1686.html","steps":["Check which cartridge is identified.","Replace the affected cartridge for normal operation.","Use Canon model-specific continuation instructions only if intentionally printing with remaining ink."]},{"aliases":["SUPPORT CODE 1401"],"brand":"Canon","category":"cartridge","code":"1401","diy":"YES - cartridge installation","family":"PIXMA E470 series","meaning":"FINE cartridge is not installed","service":"IF UNRESOLVED","source":"https://ij.manual.canon/ij/webmanual/ErrorCode/E470%20series/EN/ERR/1401.html","steps":["Install the FINE cartridge correctly.","If already installed, reseat only as the model manual instructs.","If unresolved, the cartridge may be damaged."]},{"aliases":["SUPPORT CODE 1401"],"brand":"Canon","category":"print-head/service","code":"1401","diy":"LIMITED - restart only","family":"PIXMA TR7500 series","meaning":"Print head may be damaged","service":"YES IF RESTART DOES NOT CLEAR IT","source":"https://ij.manual.canon/ij/webmanual/ErrorCode/TR7500%20series/EN/ERR/1401.html","steps":["Turn the printer off and back on.","If the code remains, use Canon service guidance.","Do not assume the E470-series cartridge meaning applies to this family."]},{"aliases":["E01","(E-01)"],"brand":"Epson","category":"general/mechanical","code":"E-01","diy":"YES - restart and jam check","family":"EcoTank ET-2840 / L3560 family","meaning":"Printer error","service":"IF PERSISTENT","source":"https://files.support.epson.com/docid/cpd6/cpd62647/source/troubleshooting/reference/et2840_l3560/problem_message_status_et2840_l3560.html","steps":["Turn the product off and back on.","If the error continues, check inside the product for a paper jam.","If there is no jam and the error remains, contact Epson support."]},{"aliases":["E02","(E-02)"],"brand":"Epson","category":"scanner","code":"E-02","diy":"LIMITED - restart","family":"EcoTank ET-2840 / L3560 family","meaning":"Scanner error","service":"IF PERSISTENT","source":"https://files.support.epson.com/docid/cpd6/cpd62647/source/troubleshooting/reference/et2840_l3560/problem_message_status_et2840_l3560.html","steps":["Turn the product off.","Turn it back on and retry scanning."]},{"aliases":["E12","(E-12)"],"brand":"Epson","category":"maintenance/service","code":"E-12","diy":"NO - part is not user-replaceable per Epson","family":"EcoTank ET-2840 / L3560 family","meaning":"Borderless-printing ink pad needs replacement","service":"YES","source":"https://files.support.epson.com/docid/cpd6/cpd62647/source/troubleshooting/reference/et2840_l3560/problem_message_status_et2840_l3560.html","steps":["Do not attempt an undocumented pad reset.","Printing with borders may remain available depending on model state.","Contact Epson support for pad replacement."]},{"aliases":["W01","(W-01)"],"brand":"Epson","category":"paper-jam","code":"W-01","diy":"YES","family":"EcoTank ET-2840 / L3560 family","meaning":"Paper jam","service":"IF PERSISTENT","source":"https://files.support.epson.com/docid/cpd6/cpd62647/source/troubleshooting/reference/et2840_l3560/problem_message_status_et2840_l3560.html","steps":["Remove jammed paper using the model-documented path.","Press the button indicated on the LCD to clear the error.","If necessary, power cycle the product after the path is clear."]},{"aliases":["W14","(W-14)"],"brand":"Epson","category":"maintenance/warning","code":"W-14","diy":"NO REPLACEMENT - warning only","family":"EcoTank ET-2840 / L3560 family","meaning":"Borderless-printing ink pad is nearing end of service life","service":"PLAN SERVICE","source":"https://files.support.epson.com/docid/cpd6/cpd62647/source/troubleshooting/reference/et2840_l3560/problem_message_status_et2840_l3560.html","steps":["Continue only as Epson permits.","Plan for Epson support/service before the pad reaches end of life."]},{"aliases":["W12","(W-12)"],"brand":"Epson","category":"cartridge","code":"W-12","diy":"YES","family":"WorkForce WF-2930 / WF-2950 family","meaning":"Ink cartridge installed incorrectly","service":"USUALLY NO","source":"https://files.support.epson.com/docid/cpd6/cpd66528/source/troubleshooting/reference/wf2930_2950/problem_message_status_wf2930.html","steps":["Open the cartridge area as the model guide instructs.","Press down each cartridge gently so it is firmly installed.","Retry after closing the printer correctly."]},{"aliases":["E11","(E-11)"],"brand":"Epson","category":"maintenance/service","code":"E-11","diy":"NO","family":"EcoTank ET-2980 / L4360 family","meaning":"Ink pad needs replacement","service":"YES","source":"https://files.support.epson.com/docid/cpd6/cpd64037/source/troubleshooting/reference/et2980_l4360/problem_message_status_et2980.html","steps":["Do not use unofficial counter-reset instructions as a substitute for pad service.","Contact Epson support for the ink-pad replacement path."]},{"aliases":["W11","(W-11)"],"brand":"Epson","category":"maintenance/warning","code":"W-11","diy":"WARNING ONLY","family":"EcoTank ET-2980 / L4360 family","meaning":"Ink pad is nearing end of service life","service":"PLAN SERVICE","source":"https://files.support.epson.com/docid/cpd6/cpd64037/source/troubleshooting/reference/et2980_l4360/problem_message_status_et2980.html","steps":["Printing may continue as Epson permits.","Arrange Epson support/service before the pad reaches end of life."]},{"aliases":["RECOVERY","FIRMWARE RECOVERY MODE"],"brand":"Epson","category":"firmware","code":"RECOVERY MODE","diy":"YES - documented firmware retry","family":"EcoTank ET-M2170 family","meaning":"Firmware update failed","service":"IF RECOVERY FAILS","source":"https://files.support.epson.com/docid/cpd5/cpd56767/source/troubleshooting/reference/etm2170/problem_message_status_etm2170.html","steps":["Connect the product by USB if the Epson guide for the model directs it.","Try the firmware update again using Epson software.","If recovery still fails, contact Epson support."]},{"aliases":["PRINT UNABLE","MACHINE ERROR"],"brand":"Brother","category":"mechanical/service","code":"PRINT UNABLE XX","diy":"LIMITED - power cycle","family":"DCP-T220 / T226 / T420W / T426W family","meaning":"Mechanical issue; XX varies with machine condition","service":"YES IF MESSAGE REMAINS","source":"https://support.brother.com/g/b/faqend.aspx?c=in&faqid=faq00002677_013&lang=en&prod=dcpt420w_all","steps":["Disconnect power for several minutes.","Reconnect and retry.","If the message remains, contact Brother Customer Service."]},{"aliases":["PRINT UNABLE","MACHINE ERROR ##"],"brand":"Brother","category":"mechanical/service","code":"PRINT UNABLE ##","diy":"LIMITED - restart","family":"HL-L3270CDW and related DCP/HL/MFC laser families listed by Brother","meaning":"Mechanical issue; ## can be a two-character code such as 32 or ZC","service":"YES IF PERSISTENT","source":"https://support.brother.com/g/b/faqend.aspx?c=in&faqid=faq00002677_011&lang=en&prod=hll3270cdw_us_eu_as","steps":["Turn the machine off.","Wait a few minutes and turn it on again.","For fax-capable models, preserve/transfer stored faxes before power-off if Brother instructs.","If the message continues, Brother indicates service is required."]},{"aliases":["MACHINE ERROR 32"],"brand":"Brother","category":"paper-path/mechanical","code":"PRINT UNABLE 32","diy":"YES - careful obstruction removal","family":"HL-4040CN / HL-4040CDN / HL-4070CDW and related older color-laser family","meaning":"Paper or labels may be stuck inside the printer or drum unit","service":"IF THE MESSAGE REMAINS","source":"https://support.brother.com/g/b/faqend.aspx?c=gb&faqid=faq00002555_000&lang=en&prod=hl4040cn_all","steps":["Power the printer off.","Open only the documented covers and remove the drum unit using Brother instructions.","Check for paper or labels stuck inside.","Avoid sprays or flammable cleaners."]},{"aliases":["PAPER JAM INSIDE"],"brand":"Brother","category":"paper-jam","code":"JAM INSIDE","diy":"YES - with heat/static precautions","family":"HL-4040CDN / HL-4040CN / HL-4070CDW family","meaning":"Paper jam inside printer","service":"IF PERSISTENT","source":"https://support.brother.com/g/b/faqend.aspx?c=us&faqid=faq00000308_005&lang=en&prod=hl4040cdn_us","steps":["Turn the printer off and allow hot internal parts to cool as instructed.","Remove the drum/toner assembly only as documented.","Pull jammed paper out slowly.","Reinstall assemblies and close covers correctly."]},{"aliases":["NO TONER MESSAGE"],"brand":"Brother","category":"toner/consumable","code":"NO TONER","diy":"YES","family":"HL-L2460DW(XL) and many related current monochrome laser families","meaning":"Toner cartridge or toner/drum assembly is not installed correctly, or toner replacement may be needed","service":"USUALLY NO","source":"https://support.brother.com/g/b/faqend.aspx?c=us&faqid=faq00002658_014&lang=en&prod=hll2460dw_us_as","steps":["Remove the toner cartridge and drum assembly.","Reseat the toner cartridge in the drum unit.","Reinstall the full assembly.","Replace the toner cartridge if the issue continues."]},{"aliases":["DRUM END SOON MESSAGE"],"brand":"Brother","category":"drum/consumable","code":"DRUM END SOON","diy":"YES","family":"HL-L2460DW(XL) and many related current DCP/HL/MFC laser families","meaning":"Drum unit is nearing end of life","service":"NO - normal consumable replacement","source":"https://support.brother.com/g/b/faqend.aspx?c=in&faqid=faq00000355_029&lang=en&pfs=1&prod=hll2460dw_us_as","steps":["Printing can continue while quality remains acceptable.","Prepare the correct drum unit.","Replace the drum when print quality is no longer acceptable or Replace Drum appears."]},{"aliases":["REPLACE DRUM MESSAGE"],"brand":"Brother","category":"drum/consumable","code":"REPLACE DRUM","diy":"YES","family":"HL-L2460DW(XL) and related current monochrome laser families","meaning":"Drum unit requires replacement / drum counter must be reset after genuine replacement","service":"NO - unless message persists after correct replacement/reset","source":"https://support.brother.com/g/b/faqend.aspx?c=us&faqid=faq00002837_033&lang=en&prod=hll2460dw_us_as","steps":["Replace the drum unit when required.","Reset the drum counter only after installing a new drum, using Brother instructions.","Do not reset the counter during the life of the existing drum."]},{"aliases":["CARTRIDGE ERROR MESSAGE"],"brand":"Brother","category":"toner/assembly","code":"CARTRIDGE ERROR","diy":"YES - reseat assembly","family":"DCP-1511 / DCP-1601 / DCP-1616NW / MFC-1811 / MFC-1911NW family","meaning":"Drum unit and toner-cartridge assembly is not installed correctly","service":"IF PERSISTENT","source":"https://support.brother.com/g/b/faqend.aspx?c=in&faqid=faq00002673_010&lang=en&pfs=1&prod=mfc1811_as","steps":["Open the documented covers.","Remove the drum and toner assembly carefully.","Reinstall the assembly correctly.","If the error continues, contact Brother service."]}],"entry_count":34,"methodology":"Entries are published only when tied to an official manufacturer source. Family-specific variants remain separate when a code changes meaning by printer family.","name":"Printer World Verified Printer Error Code Database","updated":"2026-10-05"}